The following steps apply to items purchased online only. For information on returning items purchased from a store, please continue to the next sections. To make sure we can process your return or exchange as quickly as possible, please follow these steps when returning your package:
Start a Return Go to returns.Cuerpocelesteathletic.com or My Account > Order History to initiate the return. Enter the order number and email address linked to your online order. Complete the steps online to answer your reason for return and if you want an Exchange or Refund.
Return Label Download and print your FREE pre-paid return label from the confirmation page within the portal. You will receive a return initiated email to confirm your return has been initiated.
Attach the pre-paid label to the original package.
Get Your Return/Exchange Ready Place new and unused items in the original package. Please do not combine separate orders into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days.
Drop Off Your Package Drop off your package at a nearby UPS location. Cuerpo Celeste Athletic is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number. Keep your tracking number handy so you can track when your return is received. Our return window is 15 days from delivery.
If you require further assistance, please contact customer support. You can live chat, call or email us.
ONLINE PROCESSING, REFUNDS, AND EXCHANGES Refund to Original Form of Payment Please allow 2-4 business days to process the return once it is received. You will be notified via email once processing has completed. If you requested a refund, we will refund the price of the merchandise (excluding the original shipping charges that may have been applied to your order). Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
Exchanges
Please allow 2-4 business days to process the return once it is received. If you have requested an exchange, it will then be shipped to you with a new email for tracking. During the exchange process, you have the option for an instant exchange if you don’t want to wait for the return to be received. A hold for the amount of the new item will be placed on your credit card and the new order will be processed immediately. As soon as your return is dropped off at the carrier, the hold will be released. You will have 21 days to ship your item(s). If your return is not in transit after 21 days, your card will be charged for the full amount of the item(s).
